Refund policy

90-Day Money-Back Guarantee
We want you to love Shimora. If you’re not completely satisfied with your purchase, you have 90 calendar days from the date of delivery to request a refund.

You can also request a refund or replacement within this period if your order arrives:

  • Damaged
  • Defective
  • Incorrect

How to Request a Refund
Contact us at 📧 spherefantasy@gmail.com with:

  • Your order number
  • A short description of the reason for your request
  • Photos of the product or issue, if requested

Our team will review each request individually and reply with the next steps.

Do I Need to Send the Product Back?
In most cases, no. We review every request case by case, and when a refund is approved, you can usually keep the product.
In some cases we may ask you to return the item before issuing a refund. If so, we will send you the return instructions and address. Returns sent without prior authorization will not be accepted.

Guarantee Conditions

  • The 90-Day Money-Back Guarantee applies once per customer and household.
  • Requests must be made within 90 days of the delivery date.
  • We reserve the right to decline requests in cases of misuse or abuse of this policy.

Damages and Issues
Please inspect your order upon delivery. If anything is wrong, contact us as soon as possible so we can make it right.

Non-Returnable Items

  • Gift cards
  • Shields that have already been used, for hygiene reasons (this does not affect your 90-day guarantee)

Exchanges
We do not offer direct exchanges. If your item is damaged, defective or incorrect, we will send you a replacement or issue a refund.

Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason, in accordance with applicable consumer law. For hygiene reasons, this right does not apply to products that have been unsealed after delivery. Our 90-Day Money-Back Guarantee is in addition to your legal rights and does not limit them.

Refunds
Once your request has been reviewed, we will notify you of the approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to complete the process.
If more than 15 business days have passed, contact us at 📧 spherefantasy@gmail.com.

Return Shipping Costs
If we ask you to return an item, return shipping costs are the responsibility of the customer, unless the item is damaged, defective or incorrect.
We do not provide prepaid return labels as standard.

Cancellation Policy
You can cancel your order as long as it has not yet been handed over to the shipping carrier.
To cancel or modify your order, contact us as soon as possible at 📧 spherefantasy@gmail.com. Once your order has shipped, it can no longer be canceled, but you are still covered by our 90-Day Money-Back Guarantee.